Pay and manage your options on your City of Portland sewer, stormwater, and water bill. During the COVID-19 emergency, we are not charging late fees and will not disconnect water due to payment issues. Customers are still responsible for charges accrued during this time.
Call customer service
Pay on our automated phone system, available at all times (select option 1).
Service representatives are available 9 a.m. to 4 p.m., Monday through Friday. Hours may change as we work to protect the health of our call center staff due to the COVID-19 situation. Please expect delays.
Email customer service
Ask a question about your account and make requests by email.
Visit our walk-in service center
To respond to the rapidly evolving COVID-19 situation, we have closed our Customer Service Walk-In Center, on N. Tillamook Street, until further notice. We appreciate your patience as we work to serve you while following public health guidance to protect our employees. You can still pay your bill over the phone and online.