Water, stormwater, and sewer

Pay your bill or report a problem, conservation resources

28 services found

Apply for a Treebate

If you bought and planted a yard tree between September 1 and April 30, you may be eligible for a Treebate. The Treebate is a one-time rebate on your City of Portland sewer/stormwater/water utility bill for planting a tree.

Apply for batch discharge authorization

If your business or project needs to release industrial wastewater into city sewers, you must apply for a batch discharge authorization. Download the application form and submit it here.

Apply for simplified stormwater management

This simplified approach provides a method that a nonprofessional can use for the design of simple stormwater systems on small projects.

Calculate your stormwater discount

How much can you or your business save through the Clean Rivers Rewards program? Find out. Use the stormwater discount calculator. See how your savings will increase with each step you take to reduce stormwater runoff from your roof, driveway or parking lot(s).

Find information on discharging to storm sewers

Call us at the number below if you have questions about requirements for discharges to the storm sewer system, or how to safely dispose of stormwater or other water or wastewater to the storm or sanitary sewer system.

Report a green street concern

Our green street planters can get clogged, littered with trash, or need maintenance. If you notice a problem with a green street planter, please notify us. We welcome your help in keeping our rivers and streams clean.

Report a spill or pollution

We investigate pollution going into or coming out of Portland's sewer and stormwater system. Call our hotline 24 hours a day, 7 days a week to report pollution or spills. For example, if someone is washing paint down a storm drain, or if you see a strange discharge coming from a pipe.

Request a permit for sewer access

You must have prior permission to enter city stormwater, sanitary, or sewer systems. Environmental Services issues authorization. Use the Sewer & Drainage System Access Authorization Request Form here.

Request an administrative review

If you've received a decision from the Bureau of Environmental Services, such as an enforcement notice, penalty, or assessment, you may request a formal administrative review. In most cases, you have 20 business days after your notice was mailed to submit a request for administrative review.

Request an application for Percent for Green

If your upcoming construction project manages stormwater runoff, it may qualify for green funds. We review applications on May 1 and November 1 of each year. Request an application by contacting Environmental Services.

Sign up for GreenBucks

With GreenBucks, Portland sewer customers can make a $1, $3, or $5 contribution to public schools. Public schools receive GreenBucks for onsite stormwater management. Whether you're a residential customer or a school district, register here.

Take the Basement Moisture Survey

Your response to this survey will help us identify areas where sewers have backed up into basements or areas where groundwater has seeped into basements. This information helps Environmental Services plan future projects.

Tour Columbia Boulevard water treatment plant

Take a guided tour of Oregon's largest wastewater treatment plant. Use the form below to request a free tour. 

Apply for a General NPDES Industrial Stormwater Permit

To get a 1200-Z or 1200-A General NPDES Stormwater Discharge Permit for an industrial site in City limits, start here. We receive and process applications for general stormwater permits. The City is the authorized agent for the Oregon Department of Environmental Quality (DEQ).

Become a Green Street Steward

Register as a volunteer Green Street Steward and help take care of green streets in your neighborhood. It takes only a few minutes to sign up and find available green streets to adopt. Thank you for helping us keep our rivers and streams clean.

Bill adjustment due to water leak

Customers may qualify for bill adjustments when property-side leaks impact utility bills. Customers may request adjustments after leaks have been repaired. A City staff person will check the water meter to verify that the leak has been fixed.

Engineering or construction service fee statement

The fee statement request (W-6) form is for projects that will require public water system work. The Water Bureau will give an estimate of our cost to provide the requested service to the site.

Pay your sewer, stormwater, and water bill

Pay and manage your options on your City of Portland sewer, stormwater, and water bill.

Register for Clean River Rewards

If the rain that falls on your property soaks into the ground instead of running into the storm drain or streets, you may be eligible to receive a discount on your water/sewer/stormwater bill. Register for the Clean River Rewards program here.

Report a sewer odor

Please report sewer-related odors to us. Do you smell a foul odor from the Columbia Boulevard Wastewater Treatment Plant? Does a storm drain, manhole, or green street seem to have a sewer smell? You can report sewer odors online or by phone.

Report a sewer problem

If you have a sewer backup in your home or business, call a plumber first to investigate the cause. If the plumber finds a problem in the line from your home to the street, the repair is the property owner's responsibility. If the problem is in the city sewer line, call to report it.

Report water quality and pressure concerns and questions

Contact the Water Quality Line to report a water quality or pressure issue, request a free lead-in-water test kit, and receive information on water quality and pressure.

Report water service problem

Is something wrong with your water service? The phone number below is answered 24-hours a day.

Request a street tree inspection

"Street trees" are usually planted in the strip of property between a sidewalk and the street. Trees may be planted even if you don’t have a curb or sidewalk. Request an inspection to find out if your multi-family, commercial, or industrial property is eligible to receive a free street tree here.

Submit craft fermented beverage discharge authorization forms

Craft fermented beverage producers, such as kombucha, beer, wine, spirits, or other breweries or distillers, are required to apply for a discharge authorization. Then you must certify compliance annually. Download and submit the required forms here. Certification is due by October 1st of each year.