The City of Portland takes your privacy seriously. This policy is designed to let you know what information the City collects when you use Portland.gov, why we collect it, and how we use the information.
The Bureau of Technology Services utilizes three principles in its approach to privacy and user information within Portland.gov:
- Collect only information necessary to monitor and improve Portland.gov
- Make the collection of personal information transparent
- Be a responsible steward of the information we hold
This policy addresses collection, use, and security of and access to information obtained through use of Portland.gov. The information presented here is not meant to be a contract of any type, either express or implied, and should not be treated as such by you. The information in this statement and/or the policies described here may change at any time, without prior notice to you. This policy does not describe information collection policies on any other site. This notice covers the following topics:
- Section A. Information Collected and Its Use
- Section B. Personal Information and Choice
- Section C. Public Access to Information
- Section D. Information Accuracy
- Section F. Security
- Section G. Electronic Commerce
- Section H. Third Party Link Disclaimer
- Section I. Children's Privacy Protection
- Section J. Interactive Features
- Section K. Contact Information
Section A. Information Collected and Its Use
We collect limited non-personally identifying information that your browser makes available automatically whenever you visit Portland.gov. This information includes:
- The Internet Protocol Address and the apparent Fully Qualified Domain Name ("Domain Name") used. The Internet Protocol address is a numerical identifier assigned either to your Internet service provider or directly to your computer. We use the Internet Protocol Address to direct Internet traffic to you. This address can be translated to determine the domain name of your service provider (e.g. xcompany.com or yourschool.edu) or of your computer if your computer has a domain name assigned directly to it. Generally, the City only determines visitor domain names if a security issue is suspected. Unless you have directly registered a domain name, this information will not provide the City with your name and/or address;
- The type of browser and operating system you used;
- The date and time you visited this site;
- The web pages or services you accessed at this site; and
- The web site you visited prior to coming to this web site.
Certain City created applications, such as PDX Reporter, collect your location and other additional user provided information, such as your name and/or email address. You control whether you provide your name and/or email address. You may choose to rely on your mobile device to indicate the location of your service issue or you may choose to manually provide the location of your service issue. In either case, you transmit your location to the City for the purpose of identifying a service issue. The City uses this location information to distinguish services requests. The City uses your name and email address to provide you with personalized updates on the service issues you reported.
We also collect aggregated information from all of our visitors to measure performance, analyze traffic patterns and improve Portland.gov's content.
Some Portland.gov services require you to register for an account. We ask you for some information in order to create an account (typically your name, email address and a password for your account) and we will use that information to provide the service. For certain services, such as our online payment services, we may request payment information which may be stored temporarily in encrypted form on secure servers.
Except for authorized law enforcement investigations and the security purposes mentioned elsewhere in this notice, no other attempts are made to identify you or your usage habits. The City strives to collect the minimum information necessary to comply with applicable law or provide the service requested.
The City does not sell or rent or your information, including email addresses, to any outside organization, unless legally required to do so under state or federal law. The City does not disclose payment or other personally information other than as necessary to complete a financial transaction, upon explicit permission from the applicable user, or compelled by law.
If you have elected not to receive further information from the City, we will not send such information. If you have elected to receive further communication from the City, we will only send information in categories that have been authorized.
Section B. Personal Information and Choice
"Personal identifiable information" is information about a natural person that is readily identifiable to that specific individual. Personal information includes such things as an individual's name in combination with their social security number, drivers license number, or other financial information such as a payment card number. A domain name or Internet Protocol address is not considered personal information.
We collect no personal identifiable information about you unless you voluntarily provide it to us by sending us email, subscribing to notifications, participating in a survey, completing an online form, or engaging in an online transaction. You may choose not to contact us by email, participate in a survey, provide personal information using an online form, or engage in an electronic transaction.
If personal identifiable information is requested on the web site or volunteered by you, federal or state law may protect it. However, this information is treated like any other information provided to the City and may be subject to public inspection and copying if not protected by federal or state law.
If you believe that your personal identifiable information is being used for a purpose other than what was intended when submitted, you may contact the person identified in the Contact Information Section of this statement.
Users are cautioned that the collection of personal identifiable information requested from or volunteered by children online or by email will be treated the same as information given by an adult, and may be subject to public access.
Section C. Public Access to Information
In the State Of Oregon, laws exist to ensure that government is open and that the public has a right to access appropriate records and information possessed by City government. At the same time, there are exceptions to the public's right to access public records that serve various needs including the privacy and safety of individuals.
In the event of a conflict between this Privacy Notice and the Oregon Public Records Act or other law governing the disclosure of records, the law will control.
Section D. Information Accuracy
The City of Portland has made every reasonable effort to ensure the accuracy and timeliness of the information provided on this web site. However, the City does not guarantee the accuracy of the information provided on this site. Therefore, the City of Portland shall assume no liability for any errors, omissions or in inaccuracies in the information.
Section E. Cookies
Section F. Security
Portland.gov monitors network traffic to identify unauthorized attempts to upload or change information or to otherwise cause damage to the site. By using this Web site you expressly consent to such monitoring. The City's Bureau of Technology Services takes appropriate security measures to protect against unauthorized access, alteration or destruction of data.
Unauthorized attempts to upload information or change information on this site are prohibited and may be punishable under the state Computer Trespass law and federal statutes including the Computer Fraud and Abuse Act of 1984 and the National Information Infrastructure Protection Act of 1996.
Section G. Electronic Commerce
Increasingly, you have the option to do business with the City over the internet including making electronic payments for goods and services. Such transactions are allowed only under tightly controlled circumstances, where there are appropriate technological and other safeguards in place to protect financial and other sensitive, personally identifiable data.
Under statute, the City is responsible for properly securing communications that are exempt from public disclosure including financial information.
Wherever possible, the City does not see or collect financial information. Instead, designated banks route the data, transfer the funds and confirm payment to both you and the City. Additional measures, including but not limited to encryption are used to ensure the integrity and security of your financial information.
Section H. Third Party Links Disclaimer
Section I. Children's Privacy Protection
The City of Portland is not directed to children under 13, and does not knowingly collect personal information from children. For information on the Childrens Online Protection Act (COPPA), please see: http://www.coppa.org/
Section J. Interactive Features
Portland.gov interactive features (forums, comment boards and blogs, etc.) are not public forums and you are not anonymous. Prohibited uses include politics, advertising, and other such uses as determined from time to time. Use of language inappropriate to minors and threatening or malicious comments are prohibited. Forums are monitored regularly and objectionable content deleted.
Section K. Contact Information
If you have any questions or concerns about the City of Portland's use of your information or about this Privacy Statement, please send an email to firstname.lastname@example.org.
This statement is effective on September 20, 2011