Resources, documents, and forms for ServicePoint users.
What is an HMIS?
Homeless Management Information Systems are used to record client information that is shared among homeless and near-homeless service providers in order to increase efficiencies and better meet client needs.
Northwest Social Service Connections (NWSSC)
PHB is home to the Northwest Social Service Connections, an administrative entity that governs HMIS for a multi-agency Continuum of Care. The NWSSC HMIS is a client information system that provides standardized assessment of a client’s needs, creates individualized service plans, and records the use of housing and services. Communities use this information to determine how services are being utilized, identify gaps in the local service continuum, and develop outcome measurements
NWSSC General Help Topics
Watch a video or download an FAQ to learn more about these common topics. The FAQs are generally more technical and examine some of the nuances found in ServicePoint. If you have questions or need technical assistance, reach out to your local administrator or ServicePoint trainer.
For agencies and users outside of Multnomah County, also see Links to Other Oregon HMIS (lower on this page) for your local contact and resources specific to your community.
Step-by-step guide to get started
Understanding your workflow and how to enter the data
- Release of Information (ROI) (11:06)
- HUD Verifications (19:06)
- How to Transact Multiple Services (8:05)
- Interims, Annual Reviews, and Follow-ups (9:40)
- Household Data Sharing (3:29)
What are the "Golden Rules of Visibility"? Read this technical overview, geared towards admins.
Communicating your agency's efforts and progress through data
- How to Read the HUD CoC APR (12:18)
AHFE Topics with Local Content
A Home For Everyone • OR-501 Portland, Gresham, and Multnomah County
Technical Assistance and ServicePoint Support
ServicePoint users in Multnomah County who need technical assistance should reach out to their appropriate contact. If you have questions, best to start with your agency admin or local trainer.
Information to help clarify the trickier concepts
- Housing Move-In Date (HMID) (4:48)
Coordinated Access and By-Name Lists
Coordinating services across multiple providers
- How to Create a Referral (9:21)
- Veteran By-Name List (5:55)
- Go to Coordinated Access in Multnomah County for more resources
Policies and Procedures
Documents and forms
Notice to Clients - Uses & Disclosures
Agency Participation Forms
User Agreement Forms
For Service Providers in Multnomah County
Also see Policies and Procedures
Data Quality Plan
Client Consent Forms
- Veteran Affairs - Request and Authorization to Release HMIS Information (VA Form 10-5345)
For ServicePoint Users only. Transact ROI as trained. Questions? Contact Wendy Smith.
Links to Other Oregon HMIS
Information and data prepared by other Oregon service providers
- Coordinated Access in Multnomah County
- Multnomah County ServicePoint Helpline
- Oregon Housing and Community Services HMIS Resources
- Central Oregon HMIS
- Clackamas County HMIS
- Lane County HMIS
- Washington County HMIS