COVID-19 Resources and Information

This page contains a list of city resources to support our communities as we experience the COVID-19 pandemic and get through this together. Multnomah County and the State of Oregon also have comprehensive lists of resources and information.

On this page

General Information

Multnomah County has information related to public health information, mental health resources, and translated and culturally specific resources for County residents. View them here.

The State of Oregon has information related to unemployment benefits, childcare, public health information, occupational safety, business, state taxes, and state parks access for Oregonians. Visit the state page for this information.

City of Portland services and operations may have changed or temporarily paused due to the COVID-19 pandemic. To see which changes may affect you, visit COVID-19 City of Portland Customer Service Hours and Operations Changes.

Maintaining Mental Wellness During COVID-19 (pdf)

If you have a question or need information about City services or programs, please call the City/County Information & Referral line at 503-823-4000 or email Staff are available to help Monday through Friday from 8 a.m. to 5 p.m.


  • Covid19 Hotline: 503-988-4454 (medical providers needing to report an infected patient or who need other assistance Press Zero)
  • Multnomah County Crisis Line: 503-988-4888, 24 hours a day, 7 days a week. Toll-free: 800-716-9769. Hearing-impaired dial: 711. Interpreters available.





  • Internet: All local communication providers (CenturyLink, Comcast, Verizon, etc.) have signed up to waive late fees, open WiFi hotspots and not terminate service for next 60 days. Electric companies have suspended non-payment cancellations.
  • Power: Portland General Electric,NW NaturalPacific Power will not disconnect services due to nonpayment. Pacific Power is also suspending late fees. 
  • Water, sewer, stormwater: Portland Water Bureau will not disconnect services due to nonpayment.
  • Garbage: service continues but pickup may be delayed depending on private garbage company staffing.  Leave carts at the curb, if not picked up within 48 hours contact your hauler.You can set out extra bags of garbage for $5 per bag.