Make a complaint about a City bureau or office

Service
We encourage you to contact our office any time you feel a City bureau, office or employee has treated you unfairly. You will communicate directly with an Ombudsman's office team member who is objective and impartial.
White icon on purple background. Person with talk bubble of an exclamation point.

Filing a complaint takes 10-20 minutes to complete.

Make a complaint online

Use the Ombudsman's online complaint form to describe your complaint and attach documents.

Make a complaint by phone

When you call our office, you will speak directly with an Ombudsman team member who will take down the details of your complaint.

Make a complaint by email

Email our office and describe your complaint, including the name of the City bureau or office involved and the resolution you’re seeking.

Attach any documents you would like to include with your complaint.

What we do

  • Handle complaints from the public, businesses and City employees
  • Conduct impartial investigations of complaints
  • Recommend ways to informally solve substantiated complaints
  • Promote fair and equitable treatment for all

What we do not do

  • Handle complaints between private parties
  • Investigate complaints against elected officials or their staff
  • Provide mediation for disputes

Contact

Office of the Ombudsman

City Auditor's Office
ombudsman@portlandoregon.gov
phone number503-823-0144

Mailing address

Related

Frequently asked questions (FAQ)
Other resources to help resolve your concern
File a complaint or commendation about police
Chapter 3.77 Office of the Ombudsman

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